Sticks and stones may break bones…but they won’t stop a good realtor from taking a call from a client! Kellie Tinnen, Training Administrator for the Greater Albuquerque Association of Realtors, shares the story of when her friend was –literally– beat with a stick by an unruly child. Now that Kellie does broker outreach and in-office trainings, she teaches new brokers how to treat clients, other brokers and property (hint: beatings NOT included), and ensures they’re up-to-speed on association happenings and updates.
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Time Stamped Show Notes:
- 00:40 – Kellie’s background
- 00:45 – She’s located in Albuquerque, NM, started in real estate almost 10 years ago as a broker, and now works for the Greater Albuquerque Association of Realtors as a training administrator
- 01:15 – She does broker outreach and in-office training; there are about 3,400 brokers in the greater Albuquerque area
- 02:30 – Kellie’s CSIRE story
- 03:05 – The worst things that have happened she’s done to herself
- 03:38 – The funniest thing was “the kid with the stick”
- 04:05 – She got a phone call from a man who wanted to see a property in a remote area
- 04:15 – She went with the realtor listing the property and they met the man and his son there; the boy was misbehaving
- 05:04 – The boy yelled at the other woman and hit her with a stick while she was trying to take a call from another client
- 05:20 – The funniest part is how she didn’t miss a beat; she told the client to hold, told the father to tell his son to stop, and continued her call
- 06:00 – Lesson: Separating yourself from flash emotions and keeping it together
- 07:30 – What Kellie trains to get new realtors up to speed on best practices
- 07:40 – Starting early with new member orientations; she teaches how to treat clients, other brokers, and other people’s property
- 8:30 – Buyers can’t take ownership of a property until the deal is complete
- 09:02 – Set expectations for clients
- 10:10 – Kellie’s successes in outreach to brokers
- 10:15 – She had good relationships already before going into the association
- 10:40 – GAP (Gar Ambassador Program); ambassadors from the association funnel the trainings into their offices
- 11:27 – 70% of their membership is made up of smaller brokerages, so GAP is necessary to spread messages
- 11:45 – It spreads awareness of what goes on at the association, so it can fuel political involvement as well
- 12:20 – How to contact Kellie: by email at firstname.lastname@example.org
3 Key Points
- Be professional and separate yourself from flash emotions.
- It’s important to train new brokers how to treat clients, other brokers, and property.
- Outreach programs like GAP train and bring association awareness to new brokers.