Summary:
Alyssa did not think that leaving her keys behind would result in her breaking and entering in on her client’s condo unit..let alone that this would happen on her first showing ever. Bad luck? Perhaps. Either way, it was a lesson learned. Leigh welcomes Alyssa Hellman who has been in real estate since 2010. She is the head coach of Bamboo Realty, in North Carolina.
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Time Stamped Show Notes:
- 00:21 – Introduction for today’s episode
- 00:40 – Leigh introduces Alyssa
- 01:26 – Alyssa is the head coach at Bamboo Realty
- 01:31 – Alyssa is not currently active in selling homes, but she has a team of agents
- 01:54 – Alyssa started as an assistant in 2010, and grew her career from there
- 02:40 – The difficult time in real estate helped mold Alyssa
- 02:53 – “When you come in and the market is low, you know, sometimes you’re having conversations with people that really aren’t easy conversations to have”
- 03:20 – Some new real estate agents come into the business cold and are thrown to the consumers
- 03:48 – Alyssa’s experience, in 2010, made her comfortable with helping her clients
- 03:59 – Alyssa learned quickly that she does NOT have all the answers
- 04:53 – Alyssa’s crazy story is one of the first deals she ever had in real estate
- 04:58 – This was when Alyssa was not listing properties, but helping buyers
- 05:01 – Alyssa’s team leader had a hot listing at that time
- 05:11 – The seller’s daughter and her boyfriend were looking for a condo
- 05:19 – Alyssa had never shown a property and her team leader told her to just call if she needed help
- 05:38 – The couple and Alyssa went to visit a condo with a rooftop deck
- 05:46 – They went into the unit, Alyssa left the keys in the unit, and went to the rooftop deck when a thunderstorm suddenly hit
- 06:00 – The boyfriend shut the door behind him
- 06:07 – Luckily, the seller had the windows slightly open
- 06:31 – Alyssa ended up cutting the screen so they could get inside
- 06:50 – Alyssa now will never leave the keys anywhere
- 06:58 – A broken screen is less of a liability than having people struck by lightning
- 07:38 – All the crazy shit that happens in real estate teaches us the lesson of what NOT to do
- 08:03 – The couple didn’t buy the condo
- 08:42 – Alyssa believes the seller was turned off by the automatic lock in the unit
- 08:50 – Leigh believes that any realtor who has shown a potential buyer their client’s home has locked themselves out or in of their client’s unit
- 09:16 – Fights among sellers, buyers and agents are becoming more common
- 10:08 – Alyssa learned about finding your voice in whatever communication method that works
- 10:18 – Alyssa tells her agents that they need to be comfortable talking with buyers, sellers and co-agents
- 11:20 – There’s an issue in the industry of people emailing rather than calling
- 12:02 – Alyssa’s mom would tell her that there’s an occasion to call, an occasion to write, and an occasion to see someone face-to-face
- 12:25 – Put yourself into the consumer’s shoes
- 13:23 – Don’t email in instances where there are questions that need to be answered
- 13:30 – You’ve got to provide an opportunity for a back-and-forth and an opportunity to answer their questions
- 14:04 – Alyssa would recommend certain agents, depending on the area
- 14:21 – Reach Alyssa through her email and Twitter
- 15:26 – Tweet Leigh Brown for your very own crazy story in real estate
3 Key Points
- Any terrible experience in real estate is an opportunity to learn what NOT to do.
- Even when the market is slow in real estate, there is still much to learn as an agent.
- Use your discretion when it comes to the RIGHT form of communication—does this instance require a phone call, an email, or face-to-face interaction?
Credits
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