Crazy Sh*t In Real Estate Episode 65: Alyssa Hellman

Summary:

Alyssa did not think that leaving her keys behind would result in her breaking and entering in on her client’s condo unit..let alone that this would happen on her first showing ever. Bad luck? Perhaps. Either way, it was a lesson learned. Leigh welcomes Alyssa Hellman who has been in real estate since 2010. She is the head coach of Bamboo Realty, in North Carolina.

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Time Stamped Show Notes:

00:21 – Introduction for today’s episode
00:40 – Leigh introduces Alyssa
01:26 – Alyssa is the head coach at Bamboo Realty
01:31 – Alyssa is not currently active in selling homes, but she has a team of agents
01:54 – Alyssa started as an assistant in 2010, and grew her career from there
02:40 – The difficult time in real estate helped mold Alyssa
02:53 – “When you come in and the market is low, you know, sometimes you’re having conversations with people that really aren’t easy conversations to have”
03:20 – Some new real estate agents come into the business cold and are thrown to the consumers
03:48 – Alyssa’s experience, in 2010, made her comfortable with helping her clients
03:59 – Alyssa learned quickly that she does NOT have all the answers
04:53 – Alyssa’s crazy story is one of the first deals she ever had in real estate
04:58 – This was when Alyssa was not listing properties, but helping buyers
05:01 – Alyssa’s team leader had a hot listing at that time
05:11 – The seller’s daughter and her boyfriend were looking for a condo
05:19 – Alyssa had never shown a property and her team leader told her to just call if she needed help
05:38 – The couple and Alyssa went to visit a condo with a rooftop deck
05:46 – They went into the unit, Alyssa left the keys in the unit, and went to the rooftop deck when a thunderstorm suddenly hit
06:00 – The boyfriend shut the door behind him
06:07 – Luckily, the seller had the windows slightly open
06:31 – Alyssa ended up cutting the screen so they could get inside
06:50 – Alyssa now will never leave the keys anywhere
06:58 – A broken screen is less of a liability than having people struck by lightning
07:38 – All the crazy shit that happens in real estate teaches us the lesson of what NOT to do
08:03 – The couple didn’t buy the condo
08:42 – Alyssa believes the seller was turned off by the automatic lock in the unit
08:50 – Leigh believes that any realtor who has shown a potential buyer their client’s home has locked themselves out or in of their client’s unit
09:16 – Fights among sellers, buyers and agents are becoming more common
10:08 – Alyssa learned about finding your voice in whatever communication method that works
10:18 – Alyssa tells her agents that they need to be comfortable talking with buyers, sellers and co-agents
11:20 – There’s an issue in the industry of people emailing rather than calling
12:02 – Alyssa’s mom would tell her that there’s an occasion to call, an occasion to write, and an occasion to see someone face-to-face
12:25 – Put yourself into the consumer’s shoes
13:23 – Don’t email in instances where there are questions that need to be answered
13:30 – You’ve got to provide an opportunity for a back-and-forth and an opportunity to answer their questions
14:04 – Alyssa would recommend certain agents, depending on the area
14:21 – Reach Alyssa through her email and Twitter
15:26 – Tweet Leigh Brown for your very own crazy story in real estate

3 Key Points

Any terrible experience in real estate is an opportunity to learn what NOT to do.
Even when the market is slow in real estate, there is still much to learn as an agent.
Use your discretion when it comes to the RIGHT form of communication—does this instance require a phone call, an email, or face-to-face interaction?

Credits

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