Summary:

Realty is about more than making the sale, it’s about making the clients feel comfortable and, if need be, normal. And sometimes that means listening to the walls, or pretending to see “wonderful kittens” in a closet that doesn’t exist! Listen as today’s guest, Lani Rosales talks about her experience with a schizophrenic client.

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Time Stamped Show Notes:

• 00:33 – Introducing Lani
• 00:44 – Lani represents The Real Daily
• 00:52 – She is the COO at the American Genius for Entrepreneurs
• 01:24 – It’s challenging to have a client who is schizophrenic
• 01:51 – Lani started as an on-site property manager for a luxury property
• 02:10 – One elderly woman won’t deal with anybody except Lani
• 02:37 – Old woman wants Lani to see her closet
• 02:52 – She said Lani would love the “kittens” – but there weren’t any!
• 03:14 – The lady comes everyday to tell Lani about the “kittens”
• 03:51 – Old woman starts calling Lani
• 04:05 – The lady believed the soap used to clean the carpet “burns” her feet
• 04:18 – Lani experimented with different covers on the lady’s feet
• 06:33 – It’s easy to forget how personal a transaction is
• 07:13 – Realtors® should be honored to be part of the process
• 07:40 – Reach Lani here
• 08:00– Are you a listener with a crazy story to share? Ping Leigh at www.noflufftraining.com

Key Points:

1. Empathy is an important asset for any realtor.
2. Real estate transactions are personal transactions.
3. It’s not always about the pay check; it’s also about helping your clients out.

Credits

• Audio Production by Chris Mottram
• Show Notes provided by Mallard Creatives
• Cover Design by Two Minds Design
• Original Music by Rimsky Music